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Frequently Asked Questions
General Terms and Conditions
Terms and Conditions
These Terms and Conditions form part of your contract with Luxury Womens Tours (the business is owned Jamie Sheriff) ABN 89 484 618 354 of 22 Keel Street, Birkdale Queensland 4159 Australia (‘we’ or ‘us’). And you/ traveller means you and everyone on whose behalf you make a booking (‘you’ or ‘your’). Please take time to read and understand these Terms and Conditions carefully as they set out our respective legal rights and obligations when you book a tour with us. You accept and agree to be bound by these Terms and Conditions by booking a tour with us. Bookings & Payment Dates These rules apply when booking a tour:- Each person who desires to book a place on the tour is required to complete, sign and return a Booking Form and send it together with a photocopy of the information page (photo page) of your passport to reserve a place on the tour.
- You must provide Luxury Womens Tours with correct personal information for the booking, including your name as it appears on your passport and any Visas, as airlines and local authorities will require this. If you do not provide correct personal information then you must pay any costs imposed to re-issue airline tickets or other documents with correct personal information.
- Your sending the Booking Form to us is treated as an acceptance of these Terms and Conditions.
- Upon receipt of the Booking Form, we will send you an invoice for the deposit. The deposit is due and payable within seven days (unless otherwise provided). The deposit is used to pay for our administrative arrangements and to make reservations for hotels and other land arrangements to be made on your behalf. The deposit is non-refundable.
- On receipt of the deposit, we will reserve a place for you on the tour and we will issue a booking confirmation. Our legal obligations to you to carry out the tour commence at that time. Our legal obligations are subject to these Terms and Conditions.
- If your booking is made more than 60 days before the tour departure date, then we will invoice you for the final payment of the tour price separately from the deposit. The final payment is due and payable 60 days before the tour departure date.
- If your booking is made 60 days or less before the tour departure date then we will invoice you the full tour price (instead of the deposit), due and payable within seven days of invoice. A late booking fee of $100 may apply.
- Failure to pay the tour price by the due date may result in a late payment fee or the cancellation of your booking and loss of any payments you have made.
- We reserve the right to offer a payment plan for the payment of the tour price to approved applicants.
Payment
Prices: Tour prices are in Australian dollars unless stated otherwise and are inclusive of GST/taxes where applicable. If you are paying in foreign currency you must also pay bank and/ or currency exchange fees. Payment: You may pay by credit card, direct deposit, online funds transfers, money order, cash and bank cheque. If so, there is no surcharge for payments made in Australian Dollars to our nominated Australian bank account. All foreign currency transactions will incur bank fees and foreign currency exchange fees which will be passed to you. If you pay by credit card then a credit card surcharge will apply. The amount of the surcharge will be Mastercard: 1.75%, Visa: 1.75%, American Express: 1.8%, Diner’s Club: 2.5%, International: 3%, or as otherwise advised. Our nominated bank account is: Luxury Womens Tours Commonwealth Bank BSB 062-692 Account Number 45260961 Please make reference to your payment by surname. Payment Plans: Individual payment plans outside our usual payment schedule are welcome with an additional once-off $95.00 processing fee. If you are using our payment plan option, you must submit a non-refundable, non-transferable, per person deposit of $550.00 at the time of booking. Maximum payment plan terms: 6 Months – Payment in full is required to be complete 90 days prior to travel.Tour Pricing
Price changes: We operate on the basis of fluid (also known as dynamic) pricing. This is the practice within the travel industry where pricing changes due to various factors including, but not limited to, changing airfares, currency fluctuations, and increases in travel and accommodation arrangements. We reserve the right to change our prices for new bookings without notice. This can mean that different people on the same tour may have been charged different tour prices. Price Surcharges: Once full payment of the tour price has been received, the tour price is guaranteed subject to price changes outside of the control of Luxury Womens Tours, such as increases in currency exchange rates, airfares, fuel surcharges, taxes and other land arrangement costs. Luxury Womens Tours reserves the right to surcharge the tour price in line with such increases. You must pay any such surcharge before the tour departure date. Price exclusions: Tour prices do not include Visas (if applicable), travel insurance premiums, vaccinations and excess baggage fees. Tour prices do not include beverages with meals, or any meals and sightseeing tours, not specified. You must settle any charges made by an accommodation or services provider for services ordered directly by you such as room service, mini bar, laundry, post, telephone, internet, Wi-Fi charges, items of a personal nature or tips (accommodation providers require validation of a credit card upon check in). Local Taxes: You acknowledge that certain countries may charge an airport/departure tax or their own city/ country/state tax. Some taxes may not be included in the airline ticket and are payable at the airport or accommodation upon departure, or direct at the point of purchase. If not specified, these taxes are not included in the tour price. Travel Services not used: No refund will be given for any pre-booked accommodation, coach tours or other pre-booked services or other travel which is not used. If you do not conform to the itinerary you will not be entitled to refunds for any parts of the tour missed and no variations are allowed. No allowances or refunds will be made for lost or unused tickets or accommodation coupons. Amendments by you Amendment requests by you must be made in writing. Luxury Womens Tours will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil, and for group departures a transfer of a booking to a different departure is deemed a cancellation. An amendment fee of $50 will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers. Variations by us If Luxury Women’s Tours needs to vary an itinerary or other tour arrangements, or to postpone the tour or part of it, by reason of Force Majeure or for safety or operational reasons prior to the commencement of your tour, and if these variations mean that the tour itinerary is materially different from the original tour itinerary, then Luxury Women’s Tours will notify you, and you will have the right to choose from these alternatives:- accept the variations, subject to agreeing that no claim shall be made for compensation, refund or loss because of the variation; or
- withdraw from the tour and receive a refund less any costs already incurred or charges imposed by third parties; or
- accept a substitute tour subject to paying any additional amount if the substitute tour is more expensive; or
- accept a credit note for the full amount to be used towards another Luxury Women’s Tours tour within a specified period of time, and paying any additional amounts if the substitute tour is more expensive. Note: if the credit note is not used within the specified period of time, there is no redemption for cash and no refund for unused portions.
- Cancellation over 90 days before the trip’s commencement: Full Refund
- Cancellation between 90 and 60 days before the trip’s commencement: Deposits will be converted into credits, and all other payments will be refunded, with deductions for non-refundable supplier deposits and non-refundable flights*
- Cancellation between 59 and 30 days before the trip’s commencement: All payments, including the deposit, will be converted into credits, valid for 24 months.
- Cancellation within 30 days of the trip’s commencement: No refunds or credits will be issued.
- an airline or other common carrier refuses you carriage;
- a hotel or vessel refuses to accommodate you; or
- we or our suppliers (acting reasonably) exclude you from the tour;
- if you have already commenced your tour, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the tour. This will be at your cost.
- if you have not commenced your tour, we regret we will not be in a position to provide such assistance.
- reschedule your travel arrangements, in which case we will issue you with a credit equal to amounts paid; or
- cancel your travel arrangements, in which case our contract with you is at an end.
- A valid passport is required for all programs. Your passport is must have minimum 6 months validity from the due date of your return and have at least two blank pages. This is an entry requirement in many countries. If you are not travelling on an Australian passport, you may need a re-entry permit to enter Australia.
- You are responsible for obtaining all necessary visas, inoculations and preventative medicines as you may require for the duration of the tour. This cost is not included in the price of a tour.
- If you are denied entry into a country because of an invalid or non-conforming passport or you do not hold the correct visa or other entry requirement, and you are unable to participate in the tour or any part of it. This will be treated as a cancellation by you.
- We may provide up to date information and supporting documentation as required, concerning passport, visa and health requirements in good faith. This information is general and will vary between countries and is subject to change.
- You remain responsible for checking current requirements before departure and taking all relevant travel documents and all relevant precautions on your holiday by subscribing with smartraveller.gov.au to view travel advice and to receive an email when an update of travel advice or an SMS when there’s a critical alert for the country or countries to be visited on the tour.
- We will not be liable for any failure by you to follow these rules or responsible for any costs or losses incurred as a result of such failure.
- All of our tours and private travel options require at a minimum that participants have a reasonable degree of fitness enabling 1-2 hours general daily walking and 1-1.5 hours standing on any given site visit or activity. Some sites have uneven terrain and are accessed by climbing slopes or steps. Our tours and private travel options are not suitable for those who walk slowly, need support, or lack stamina.
- All Luxury Womens Tours are graded as: Easy – Medium A reasonable level of fitness and good health is required to participate. You will need to be able to walk for a few hours at a slow / gentle pace, remain standing in museums and historic sites and get on and off transport by yourself.
- If you have any pre-existing medical conditions or a disability that may affect your participation in the tour or necessitate special arrangements being made for you, you must notify us before booking.
- Out of respect for your fellow travellers, we reserve the right to refuse your participation if your fitness level is below the recommended grade. If during the tour it transpires that your level of fitness is not adequate, you may be asked by the Tour Leader to opt out of certain visits, or requested to leave the tour altogether.
- We do not provide any medical advice or advice as to fitness for travel.
- You will be travelling to regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than the standard that you are used to at home.
- You assume the risk that lower standards bring to your health and safety.
- It is your responsibility to consult with a health professional to ensure you are physically fit enough to participate in the tour. You are the best judge of your own condition and limitations, and you acknowledge that it is incumbent on yourself to fully disclose the extent of any conditions or limitations to us and to your health professional.
- You should seek advice from a travel medicine practitioner as to vaccinations and medications that are recommended for the tour.
- You understand that you are under a duty to inform us at the time of the application of any medication requirements, allergies and other physical or mental condition or limitation that might disable or render you unable to participate in or safely complete any part of the tour. You understand that you are required to notify us of any changes to your medical conditions, post booking confirmation.
- It is your responsibility to seek professional advice from a physician, on the potential risks and physical and mental demands of the tour and any vaccinations and medical precautions that may be required. It is your responsibility to notify the physician of the locations visited whilst on tour, in accordance with the itinerary you receive with confirmation of booking.
- The condition of medical facilities available on your tour varies. We make no representations and give no warranties in relation to the availability or standard of those medical facilities.
- If an incident occurs, you will be required to complete an incident report form.
- We shall not in any event be held liable for any consequence arising out of your failure to take advice or medication as prescribed by a medical practitioner both prior to departure and during the tour.
- Special dietary requests are required to be notified to us at the time of booking. Although we will use reasonable endeavours to accommodate requests, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens.
- You are responsible for your own health prior to joining any of our tours/mini breaks/events. You must not be showing ANY flu-like signs or symptoms in the 14 days prior to your departure. If the Tour Leader believes you are showing flu-like signs or symptoms prior to your tour departure you will not be able to join our group and no responsibility will be taken for any loss of tour monies paid. Please ensure you have adequate travel insurance.
- Comprehensive travel insurance is compulsory. You must take out your own comprehensive travel insurance cover for the full duration of your tour and for the countries in which the tour is to take place.
- The travel insurance cover must include emergency medical expenses, hospital and pharmaceutical expenses, personal injury, death, evacuation and repatriation. It is strongly recommended the cover includes cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience that may occur to you, as a result of loss, damage, injury, delay or inconvenience to you and your personal possessions while traveling.
- All participants must provide the following information no later than 30 days prior to the tour departure date:
- your travel insurance confirmation
- the emergency telephone number of your insurance company
- next of kin emergency contact
- If you fail to provide your travel insurance confirmation, you will not be able to go on the tour.
- Porterage for 1 suitcase per person on tour is included in the tour price. Baggage allowance is a maximum of 23 kilograms per person in economy; 30 kilograms per person in business and 40 kilograms in first. We recommend no more than 1 medium suitcase (preferably with wheels) plus carryon per person and a small suitcase for Australia/NZ domestic trips. Safari flights have specific requirements and will be advised during the booking process. Excess baggage fees for charter, international and domestic flights will be your responsibility.
- We accept no liability for loss, theft of or damage to baggage or personal effects. In particular, we are not responsible for, and in no event shall be liable for:
- Personal belongings lost or stolen while unattended by you in public lounges or other public areas, whether on board a vessel, train, bus, or other mode of transportation, publicly owned or operated by us or elsewhere; or
- Loss or damage of valuables or other articles left in or on facilities or accommodation used on tour, such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation.
- We make arrangements with a network of third-party suppliers (companies, government agencies and individuals) to provide you with some or all of the components of your tour.
- We cannot be held responsible for any personal injury, death, damage, loss, accident, or delay as a result of failure or negligence of any third-party suppliers.
- We are not liable if an airfares purchased by third-party travel agents or suppliers are unable to be cancelled or changed (with or without a fee) or refunded if a tour is cancelled or the itinerary is changed.
- release Luxury Womens Tours, its officers, employees, agents and representatives (“you”) from any liability for any loss, death, injury or damage which I may suffer (directly or indirectly) in connection with or arising out of my participation in the tour;
- waive any claims I may have against you arising out of or in connection with my participation in the tour;
- agree, to the extent permissible by law, to any condition or warranty otherwise implied by law into the tour contract is excluded, and to the extent they are unable to be excluded, is limited to the provision of an equivalent tour or the amount of the tour price;
- exclude any claims against you for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages;
- release and indemnify you from any loss, damage, costs, expense or claim arising out of the use of images of you including action for defamation, libellous material, breach of privacy and/or copyright.
BOOKING TERMS, CANCELLATION, REFUND AND PAYMENT POLICIES FOR WOMEN’S GROUP TOURS
Please take the time to read and understand the booking terms and conditions prior to booking a trip with us.
Deposits and Payment Schedule
To join any of our captivating Luxury Women’s Tours (LWT) itineraries, a per-person deposit, tailored to your selected trip, is required to confirm and secure your reservation.
The final balance payment must be settled 90 days before your journey begins. If you book within this 90-day window, the full amount becomes due at the time of booking.
In case of cancellation more than 90 days prior to the trip’s start, a full refund is granted, with deductions for non-refundable supplier deposits and non-refundable flight expenses.
For cancellations made between 90 and 60 days before the trip starts, your land component deposits become non-refundable, while all other payments are refunded, with non-refundable supplier or flight charges deducted.
Cancellations occurring 59 days or fewer before the trip starts result in all land tour component payments, including the deposit, being non-refundable.
All flights are subject to airline terms and conditions.
Pricing
Published trip prices include all applicable taxes and are based on shared occupancy. Solo travelers are thoughtfully matched with roommates to avoid additional single supplement fees. Single supplements are available with a surcharge, subject to availability.
Please note that LWT is not responsible for fees related to currency exchange or charges imposed by your credit card company or bank for foreign currency transactions.
All Flight Booking Conditions
Be aware that terms, conditions, and cancellation fees imposed by flight carriers are applicable in accordance with the airline’s policies.
Cancellation by the Client
In case a Client needs to cancel their reservation, we request written notification sent to jamie@luxurywomenstours.com.au.
Upon receiving written confirmation of cancellation from LWT, your reserved spot on the trip will be released, and rebooking availability is not guaranteed.
Refund terms for client-initiated cancellations are as follows:
- Over 90 days before the trip’s start: Full refund, with deductions for non-refundable supplier deposits and non-refundable flight expenses.
- Cancellation between 90 and 60 days before the trip’s start: Land component deposits become non-refundable, with all other payments refunded, minus non-refundable supplier or flight charges.
- Cancellations occurring 59 days or fewer before the trip starts result in all land tour component payments, including the deposit, being non-refundable.
- All flights are subject to airline terms and conditions.
- Choose a substitute tour of equivalent or higher price, paying the difference.
- Opt for a substitute tour of lower price, receiving the difference in price as a refund.
- Receive a full refund of all monies paid under the contract.
What is your policy on safety?
Safety is the most important aspect for our tours. I know as a woman, wife and Mother, it is so important to feel safe for ourselves and for our family to have piece of mind. Our tours are designed with this in mind and carefully curated to ensure we all feel safe and are looked after. Most locations we will have the same private drivers for the entire trip and experienced and highly recommended tour guides to accompany us on our outings. The hotels we chose are chosen for the 24/7 security they offer. Even though we will often travel to exotic and far away places you can rest assured that every aspect of safety has been carefully considered. No expenses are spared on this aspect of the tour to give you piece of mind. Prior to the tour, all details of hotels and tours will be sent to you and your family and contact details given.
What are the standards of the hotels we will be staying in and what is the security like?
We arrange luxury tour for our guests and all hotels and resort are 4 or 5 stars at minimum, with the exception of small remote towns where we will select the best available. We choose top of the line luxury accommodation based on safe locations, security and safety. Safety and security are the top priority for us, and we only use highly recommend accommodation.
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